How do I return an item?

Refund/Return Policy:
Customers have 14 business days from date of receipt to request a refund, exchange or return non-personalized items. Any damaged items will be refunded or exchanged. Once items are received, we will gladly process a refund or exchange.
Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
There is may be a 15% restocking fee for returned items that are not being exchanged and are not damaged.


Custom imprinted and engraved products produced without errors are non-returnable. If Sanzo Specialties makes an error on the imprint or an error on the product, we will reproduce the order. Original sales receipt must accompany returns.
Customer is responsible for all shipping costs if seller is not at fault.Refunds are contingent upon inspection of item(s) once we receive it.
Please email us at or call us toll free at 800-222-4041 to speak to our customer service representatives.

Sanzo Specialties Inc (Returns)
123 West Main Street
Endicott, NY 13761
CS Phone # 1-800-222-4041 Monday - Friday 8:00 am to 4:45 pm