How do I return an item?

Return Policy

This policy explains how returns, exchanges, and refunds work at Sanzo Specialties for both stock (non-personalized) items and personalized or custom items. If you have any questions, please contact our customer service team before returning an item.

Stock (non-personalized) items

You have 30 days from the date of receipt to request a refund, exchange, or return on non-personalized items. Once we receive the returned item, we will gladly process a refund or exchange.

Returned items must be in new, unaltered, and unused condition, which means:

  • No signs of wear or damage of any kind.
  • Returned within 30 days of the delivery date. After 30 days, returns are not accepted.
  • Not a special order or a custom order.

If Sanzo Specialties is at fault, we provide a return shipping label. Otherwise, you are responsible for return shipping. We can offer a discounted return shipping label on request; in that case, your refund is the item cost less the discounted shipping fee for the label.

If a stock item arrives damaged or incorrect, please contact Customer Support right away. Items that are defective on arrival, or items you received but did not order, qualify for store credit or a cash refund.

Personalized and custom items

We encourage you to request an email proof before production so you can review your personalization exactly as it will be printed.

Full refunds can be granted during the proof period. If you do not approve the proof, or the approved order has not yet been produced, we can refund the full amount.

Once a custom imprinted or engraved product has been produced to an approved proof, it is non-returnable.

Custom items that were produced with errors not approved by you qualify for a replacement, return, or refund. This includes any error we make on the imprint or on the product itself.

How to return an item

Your sales receipt or order number must accompany all returns. The customer is responsible for shipping costs when the seller is not at fault, and refunds are issued after we inspect the returned item.

Send returns to:

Sanzo Specialties Inc (Returns)
123 West Main Street
Endicott, NY 13761

For delivery times, carriers, and shipping methods, see our Shipping Policy.

Questions?

Email [email protected] or call us toll-free at 800-222-4041, Monday through Friday, 8:00 am to 5:00 pm ET, to speak with a customer service representative.